THE COMPANY YOU WOULD BE JOINING
- This organisation has a healthcare arm and is the marketing, distribution and sales arm of a Japanese worldwide leader.
- Established in the 1980’s, this company provides excellent customer service, training and support to their end users, over the last 40+ years.
- Their unique software in the dental technology space wins them customers over their competitors.
- Head office in Australia, they pride themselves on creating an environment of continuous improvement, where all staff feel valued and rewarded.
- Work/life balance, family-oriented business.
- Access to free and confidential Employee Assistance Program.
- Access to extensive lifestyle, wellbeing and financial discounts and benefits.
- Employees receive birthday and service anniversary vouchers
- Career development opportunities and supportive leadership team.
- Excellent team culture.
- As a Sales and Technical Product Specialist you will be responsible for sales, both over the phone, in-person and remotely to customers across Oceania region, including a dealer distribution network and end users being dentists and dental laboratories. This role can be based in Sydney or Melbourne.
- You will train dealers and end users in the product, and support installations. You will work with the product team and deliver high quality technical IT support services.
- You will directly resolve or assist other technicians in resolving issues with the equipment at the customers’ premises and develop support related documentation and resources.
- You will capture all interactions with customers using CRM (Salesforce).
- You will develop and run education sessions and be available for tradeshow events, dealer and other events as required.
- Ideally you will be a dental technician coming from a dental laboratory or you will come from an IT software background in dental. The key to this role is the technical support and account management, you will not be cold calling.
- You will be familiar with being a business advisor to dentists to grow their practices with experience with dental milling machines.
- Familiarity with IT systems or engineering, hardware troubleshooting.
- Valid full driver’s license and able to travel nationally one week a month.
- Familiarity with 3D printing, or related technologies is an advantage as is an understanding of CAD-CAM digital dentistry and its application across dental labs and clinics. Ideally you will be a dental technician who has experience with milling machines or you will have sold dental milling machines.