- Pioneering innovative healthcare solutions that make care more accessible and connected for communities.
- Leveraging decades of experience to design human-centred programs and digital health initiatives.
- Driving technology-driven solutions that strengthen clinician-patient relationships and remove barriers to care.
SOME OF THE BENEFITS TO YOU
- Work alongside passionate leaders who are committed to driving growth and innovation.
- Be part of an agile start-up environment where your contributions make a real impact.
- Enjoy opportunities to grow professionally while shaping the future of accessible healthcare.
THE ROLE – WHAT YOU WILL LEAD & GROW
- In the role of Customer Success & Operations Coordinator you will be responsible for building strong relationships with customers, becoming their trusted go-to contact and supporting a positive experience.
- Monitor product usage and customer success metrics, identifying issues early and ensuring timely resolution.
- Support onboarding, training, and ongoing check-ins to maximise customer engagement and satisfaction.
- Collect, analyse, and report on customer data to track progress, highlight trends, and inform decision-making.
- Coordinate meetings and collaborate with internal teams to ensure smooth project handovers and long-term success.
- Assist in maintaining CRM records, capturing customer insights, and supporting growth opportunities across new markets.
WHAT YOU WILL NEED TO GET THE JOB
- A natural relationship builder - warm, proactive and people‑focused.
- Strong communicator who loves checking in with customers and staying connected.
- Organised, reliable and eager to learn.
- Basic comfort with data, reporting and digital tools (training provided).
- A do‑er who spots problems early and helps solve them with others.
- Previous experience in customer service, admin, community roles, hospitality, retail, or support roles is a bonus.
- Ability to work 5 days a week in Sydney's CBD.
- You will have full Australian working rights and be vaccinated against Covid.
Please 'apply now' or call Nicole Villanueva on 0414 919 461 quoting reference number 3799. Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.