- This organisation is a global medical technology company with over 4000 employees, and they market products in more than 90 countries worldwide.
- They work hard to earn and retain the trust of their global customers who rely on their expertise and innovative healthcare solutions to keep pace with change.
- Their pioneering clinical solutions are backed by in-service training, knowledgeable customer and sales support, clinical research and accredited education programs.
- A warm, collaborative and supportive environment.
- A friendly culture where you will feel free to share your ideas and be heard.
- Excellent products and reputation.
- This Customer Service Representative position is the primary point of contact for all customers within Australia supporting all customer service activities related to the order to cash process. The role interacts on a daily base with different departments (mainly sales, warehouse, transportation, supply planners, sales operations, marketing, finance and RA/QA) in order to achieve the committed service level.
- The position contributes to processing, optimising and monitoring the shipping of complex orders from customers and resolving all order or delivery related challenges along with supporting the sales team and responding to all customer queries, ensuring differentiation by delivering remarkable service and by proactively communicating and offering added value solutions.
- You are expected to develop an excellent relationship with customers, box movers and distributors as you will be the key contact for all their orders, inquiries, returns, claims, and other requirements. You will handle various documents such as purchase orders, packing lists, invoices and other purchase order related documents and manage all sales orders received and inform customers about order status, deliveries, invoices, and any other order related information the customer needs.
- You will provide support to projects and commitments requiring an understanding of customer service practices and procedures and run reports for the sales team on product usage, back orders and open orders, and other requests for support.
- You will prepare quotes for customers and keep the sales team in copy of the quote and follow up on outstanding proforma invoices to gain a purchase order from the customer so sale can be invoiced, reporting weekly about progress.
- You will take part in quarterly stock counts at the offsite warehouse, ensuring accuracy of products listed and assist in achieving departmental and divisional KPIs and objectives.
- The successful candidate will be a professional who has a strong service minded personality and is able to work autonomously in a fast-paced environment within a broad range of administrative, commercial, and financial topics.
- Education: preferably a bachelor’s degree within the field of Economics or Logistics, though not mandatory.
- Demonstrated relevant experience of minimum 3 years as a Customer Service Representative.
- Ability to communicate in a highly effective manner, in English, and work both independently and as part of a team on assignments.
- You must be IT literate and efficient in an administrative environment with problem solving skills and a great telephone manner.
- Preferably you will have a working knowledge of SAP S4 Hana, Salesforce and Microsoft Office Suite (Excel; Word; PowerPoint; OneNote and Outlook).