Customer Service Representative

THE COMPANY YOU WOULD BE JOINING

• This global medical device/technology company bases everything they do on genuine care for health and well-being.
• They are a trusted medical services and solutions partner, driving healthy outcomes for people facing movement challenges.
• They create value by improving clinical outcomes for patients and enabling a better work environment for healthcare professionals.

• A career at this company will provide opportunities that both challenge and inspire.
• Become part of a supportive, tight-knit team that's been working together for years.
• Strong leadership culture of high trust and respect.
• High level of integrity, this company does the right thing!

• Reporting to the Customer Service Manager, this full-time permanent role is based in Eastern Creek with free onsite parking. You'll work Monday to Friday, rotating across the following shifts: 6:00am–2:00pm, 8:30am–4:30pm, and 10:00am–6:00pm.
• You will be responsible for delivering exceptional after-sales service and customer support.
• Managing customer enquiries, sales orders, and rental calls efficiently.
• Collaborating with internal teams to meet customer expectations.
• Representing the company professionally and upholding brand values.
• Assisting with CRM tasks, quoting, and private customer enquiries.
• Supporting continuous improvement by maintaining SOPs and reporting quality issues.
• You’ll be the first point of contact for many of their customers, so a helpful, solutions-focused attitude is essential.

• Previous experience in a customer service role.
• Excellent written & verbal English communication and client relationship skills.
• Must be able to work 5 days a week in Eastern Creek.
• You must be fully vaccinated against COVID-19 and be able to complete a police check and pre-employment medical.