- This medical device manufacturer founded many years ago, specialises in products designed to improve the quality of life for patients.
- This organisation is a long-standing family-run global business that invests in research and development to create innovative healthcare products used around the world.
- Employees work for a company focused on improving patients’ lives through healthcare innovation and support services.
- The organisation promotes a culture built around caring, listening, and teamwork.
- They invest in staff development and encourage employees to grow their skills and careers.
- The company emphasises social responsibility and sustainability, including environmental initiatives and community support.
- As a Customer Experience Advisor you will be responsible for supporting patients and healthcare professionals with outstanding customer care.
- Managing sample requests, CRM updates, and patient follow-up across Australia is part of this role.
- In this role you will enjoy order processing and data entry just as much as helping customers solve problems, bringing a positive, can-do attitude where nothing is too much trouble
- Coordinating orders, logistics, and communications with internal and external stakeholders is also part of this position.
- Join a supportive leader and caring team culture with genuine mentorship and guidance to grow your career with an innovative healthcare company that offers long-term development opportunities.
- Strong technical and computer skills with confidence using CRM systems and Microsoft Office.
- Previous customer service experience within a product-based or healthcare environment.
- Excellent English communication skills across phone, email, to support customer interactions.
- Highly organised with the ability to multitask and manage competing priorities with the ability to work 4-5 days a week in the office in South Melbourne.
- Empathetic, proactive, and passionate about delivering exceptional customer experiences.
- Full working rights for Australia.