- This UK-based medical device manufacturer founded in the 1700s specialises in products designed to improve the quality of life for patients.
- This organisation is a long-standing family-run business that invests in research and development to create innovative healthcare products used globally.
- Employees work for a company focused on improving patients’ lives through healthcare innovation and support services.
- The organisation promotes a culture built around caring, listening, and teamwork.
- They invest in staff development and encourage employees to grow their skills and careers.
- The company emphasises social responsibility and sustainability, including environmental initiatives and community support.
- This part-time permanent opportunity for a Customer Experience Manager will have you reporting to the Business Unit Manager.
- You will manage patient enquiries via phone, email, and online requests.
- Process and coordinate sample orders and deliveries.
- Provide tailored product guidance and support.
- Maintain accurate records in CRM systems.
- Liaise with logistics and internal teams for timely fulfilment.
- Support events, follow-ups, and continuous improvement initiatives.
- Strong communication and interpersonal skills across phone, email, and written formats.
- Empathetic, patient-focused approach.
- Excellent organisational and multitasking ability.
- Proficiency in Microsoft Office and CRM tools (experience with Avante a plus).
- Customer service or healthcare industry experience preferred.
- You must have full working rights for Australia.